Returns & Refunds Policy

All Sales Are Final

All purchases from Kibloom are final. These restrictions do not affect customers' statutory rights.

We do not offer voluntary returns, exchanges, or refunds for:

• Change of mind
• Personal preferences
• Incorrect product selection by the customer
• Unwanted items
• Opened or unopened products

Items Damaged During Shipping

If an order arrives damaged due to shipping or carrier handling, please contact Kibloom promptly. Keep the product and the original packaging until the claim is reviewed.

Please provide:

1. Your order number
2. A description of the damage
3. Clear photographs of the damaged item
4. Photographs of the original packaging

How Shipping Damage Claims Are Reviewed

Kibloom will assess the damage and coordinate a shipping insurance claim where applicable. Refunds or replacements may be provided based on the applicable insurance coverage and claim assessment.

Where a customer is legally entitled to a remedy, that obligation will be honoured regardless of the shipping insurance decision.

Defective or Incorrect Products

Customers who receive defective or incorrect products should contact Kibloom with their order details and relevant photographs.

Each case is reviewed individually, and Kibloom will provide an appropriate remedy where required by applicable consumer protection laws.

Manufacturing defects and incorrect items are assessed separately from carrier damage and are not handled as shipping insurance claims.

Refund Processing

When a refund is approved, it will normally be issued to the original payment method where possible.

Processing times may depend on the payment provider and the nature of the claim.

Consumer Protection Rights

Nothing in this policy excludes, restricts, or limits any statutory warranty, cancellation right, or consumer remedy available under applicable Canadian federal or provincial consumer protection laws.